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Passion for people & thoughtful design.

As a seasoned and innovative leader with 15+ years of industry experience, I have an extensive background in client development and human-centric experience design. I am committed to using innovative technology and leading methodologies to create disruptive solutions that empower businesses to innovate.

Recent Experience

IBM – Americas Head of Design, Client Engineering (Current)

Currently, I am the Head of the Americas design team for IBM Client Engineering where I oversee and manage the design practice for the 80+ members of the human-centered teams on two continents. Working closely with leaders of each discipline (Data Science, Engineering, Sales, Account Reps), I lead and advocate for the human-centric methodologies that explore the business landscape for C-Suite Leadership and Fortune 500 Companies and validate where IBM hybrid-cloud technology can provide the greatest business value.

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Additional Details

  • Co-created and implemented a new methodology that 1600+ members of Client Engineering’s multi-disciplinary teams have adopted globally
  • Developed designer profile, yearly OKRs, quarterly KPIs for Americas design org
  • Defined the hiring process and expectations
  • Lead and mentor cross-functional team of designers, in the Americas, that deliver a unique client co-creation experience for our top Fortune 500 clients that help identify and close over $300M in hybrid-cloud technology sales/adoption for 2021
  • Formalize and implement strategic processes for the 80+ designers to approach client engagements successfully and execute innovative results for the client to accelerate client transformation and modernization
  • Enabled engagements that synthesize research, client insights and requirements to craft user experiences that connect people in meaningful, enduring ways with products, services and brands that build MVP solutions to stakeholder challenges

iRobot Corporation – Principal Designer (UX)

Oversaw and managed a team of designers that created the functionality & user experience for the consumer-facing iRobot mobile application that served the 30 million robots sold worldwide in 2020. My work built consistency and product improvement within the application which led to improved user ratings, product stability, simplified user experience, and flexible interface to accommodate the varying robot capabilities and future functionalities.

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Bottomline Technologies – Senior Lead UX Designer

Served as design champion on multi-disciplinary product team and led team of designers through proper design best practices and research methodologies that had sole responsibility for ground-up design and implementation of the next generation multi-LOB banking product poised to earn $100M+ in subscriptions within the first 3-years. Worked directly with CXO to design and install product road-map and processes while overseeing all aspects of design for the Digital Banking Premier platform for our select $10B+ Revenue Banks to ensure innovation to “Wow” the customer.

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Full full work history, please view resume or Linkedin profile.
Value Engineering

Case Studies

As a leader, I focus on my team and those around me to elevate and inspire to drive towards success. It can be difficult to focus that energy inward, so please be patient as I build out my use case library. I am happy to discuss process, methods, and challenges at any time. Thank you.

In the meantime, please view the PDF version of my portfolio below. (Please contact me for full access)

View Portfolio

Case Study #1

Reframing the way we work

Value is at the heart of what we do. That is why we needed to expand our approach and use our own process to redevelop a methodology to encompass a full sales organization.

Case Study #2

Making Digital Banking Easier

Through vigorous user testing of the design and direct engagement with our users, we greatly improved the experience for our customers to complete daily banking tasks.

Case Study #3

Reimagine the Educator Experience

Reconstruction of the online assessment and instruction that helps teachers provide all students a path to proficiency and growth in reading and mathematics.

Designing a better experience for humans by humans

What They’re Saying

“"Our top design talent in Client Engineering" is a common comment used to describe Jonathan at IBM. It’s rare that you come across standout talent like Jonathan. However, good leaders rise above and make themselves known not only for their strong work ethic and dedication but also for the level of service and support they provide to those around them. From day 1, Jonathan has gone above and beyond to help amplify enablement, improve process, and help to build a strong design culture within Client Engineering at IBM. As one of of the design managers and leaders in the organization, I've seen firsthand the positive impact Jonathan has had on our design community.

As Head of Design in the Americas, Jonathan has continued to build and strengthen our design culture, comprised of over 70 designers, streamline processes, remove barriers, and build a support network for the design community. His dedication to the designers, process improvement, and the organization has helped our teams create measurable outcomes for our clients.

I highly recommend Jon for a design leadership role, as one who has witnessed his prowess as an individual contributor, a top performer, and a natural leader. Please feel free to reach out to me personally for a recommendation.”

Shane ClosePrincipal Design Leader and Manager, IBM - Client Engineering

“I have had the pleasure of working alongside Jonathan in a parallel line of business. He has sole responsibility for ground-up design of our next generation product poised to earn $100M+ in its lifetime. He carries out the work of a small team, yet still finds opportunities to advance all of our product lines. Jonathan is never afraid to step into a vacuum, and is a natural leader. He is always able to improve our designs, and is simply a pleasure to work with.”

Chad HunterLead UX Design - Bottomline Technologies

“Rarely has my company worked with a designer who integrates disciplines as well as Jonathan. His design eye and pursuit of detail in traditional design is complemented by an innate sense of dimensional and spatial balance - a rare combination.

Jonathan is professional, personable, communicates clearly and supportively. I wish all our clients and partners were this easy to work with.”

jeffery BakerCEO | Image 4